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How do I request feedback?

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Created	2008-01-07
Modified	2008-04-02
Views	4337
Author	Kyle Slater

Tips:
If you use the Basic Feedback Request option the Showing Agent template questions will be submitted with the default settings of 3 emails spaced 3 days apart. If you want to change these default settings click here to learn how.

If you wish to change the number of emails being sent or interval for this individual feedback request then please choose the Advanced Feedback Options.

Additionally: If you want to change your questions, you must do this BEFORE you request feedback on a listing. Helpful related articles:

- Setting up Question Templates

Basic Feedback Request Instructions -

Click the 'Request Feedback' icon next to the listing that you want to request feedback for.

Under Feedback Options you will see the following...

Option	What is it for?

Showing Date	Select the actual date of the showing (this will be displayed in the feedback request email). Click inside the field to change the date.
Send 1st Request	You can also change when the 1st email is submitted. If you change the showing date to be a future date this field will automatically update to that date and the time will be set for the current time. Click inside the field to change the date.

Below you will see Manually Enter the Contact..

Enter the first name, last name, email address, and company of the showing agent (or individual) you are going to be requesting feedback from.

If they are already in your address book (or if you have requested feedback from them through HomeFeedback previously) you do not need to fill out the above fields. You can search for them by using the fields provided, clicking a letter to sort the displayed agents, or by selecting them from the page if they are displayed.

Once you have either entered the showing agent's information or found them by searching, click the green Request Feedback icon and a feedback request email will be sent to them immediately.

You will receive confirmation that you have submitted a feedback request.

Multiple Feedback Option Instructions -
Click the Choose a Contact from Address Book' to view your contacts.

Select the contacts you wish to request feedback from:

After you have selected you contacts scroll down until you see the 'Send Multiple Feedback Requests Now' icon:

You will receive confirmation that you have submitted multpile feedback requests.

Advanced Feedback Option Instructions -
Click the 'Request Feedback' icon next to the listing that you want to request feedback for.

Under Feedback Options Icon you will see the following...

Option	What is it for?
Showing Type	By selecting the showing type you are choosing which set of questions will be sent in the feedback request email.
Number of Requests	Select the number of feedback request ot be sent.?
Request Intervals	You can also change when the 1st email is submitted. If you change the showing date to be a future date this field will automatically update to that date and the time will be set for the current time.

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