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Default settings for feedback emails

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Created	2008-01-07
Modified	2009-07-15
Views	1928
Author	Kyle Slater

You can set your preferences for the default feedback settings including the number of feedback request emails sent, the frequency of the feedback request emails, the default contact type, what notification emails you want to go out, and the default showing frequency (this applies to those that use Supra lockboxes and ShowingSync).

On the top navigation, hover over Feedback and select Feedback Default Settings:

Here you can set your personal preferences for the following options:

Default Showing Type and Default Contact Type:
We recommend leaving these set to "Showing Agent" for both. When you select the showing type you are choosing which set of questions are to be sent when you request feedback. By default the showing type is set for Showing Agent, but you can set it to be Agent Caravan, Buyer, or Buyer Open House.

Default Number of Requests:
This will be the total amount of feedback request emails to be sent whenever requesting feedback.

Default request interval:
Select the number of days you want between each feedback request email. (1 is everyday, 2 is every other day, etc)

Notify me when Seller Requests Feedback:
If you have enabled your seller to be able to add showings from their seller account, you can also set whether or not you want to be notified when they enter a new showing.

Default Showing Calendar Notifications:
These options allow you to select who will receive Showing Appointment notifications by default.

Default Showing Frequency:
Default showing frequency will determine how often feedback requests are sent out to agents who show a listing more than once. If the default showing frequency is set to 7 days and an agent shows a listing 3 times within 7 days our system will send a feedback request on the first showing and display showings 2 and 3 as "Duplicate Showing" in Showing Sync.

If the default showing frequency is set to 1 and an agent shows a listing 3 times within 7 days our system will send a feedback request on the first showing and send feedback requests on the 2nd and 3rd showings normally.

Once you have made your desired changes press Save on the bottom right corner of the page.

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Can I change the default settings for # of feedback request emails, intervals, etc? [NEW] Yes , you can set your preferences for the default feedback settings including the number of feedback request emails sent, the frequency of the feedback request emails, the...	Settings - Feedback Settings - Feedback section sets the feedback defaults for all of your listings. General Showing Type Labels ShowingSuite allows you to create custom question...	Default Showing Frequency Default showing frequency will determine how often feedback requests are sent out to agents who show a listing more than once. If the default showing frequency is set to...

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