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What is the FeedBack Question Pool?

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Created	2009-10-21
Modified	2009-12-14
Views	269
Author	Michael O\'Gorman

Account Feedback Question Pool

The feedback question pool has several different question types to choose from. For example showing questions, rental questions, property specific questions. These questions have already been created and can be added to the questionnaires you send requesting feedback.

Please follow these steps to add a question from the question pool

To edit the default account questions Click on the "Feedback" tab in your account and choose "Feedback Questions" from the sub menu. This will edit the feedback questions for any new listings added to your account. To edit specific listing questions click on the "Listings" tab in your account, locate your listing on this page and use the action button to "Edit Feedback Questions"

Next select the question category you would like to add a question to, example "Showing Agent", "Agent Caravan" etc.

Once you have selected the question category, click on "Add A Question From Question Pool"

On the next page you can choose the different question types, for example "New Home Sales Questions" or "Previewing Questions"

Once you have selected the question you would like to add to your questionnaire, click on the question and drag it into the "Question Template Box". Locate the next question you would like to add and repeat the same drag and drop process.

After you have finished your edits click the "Save" or "Finish" button at the bottom of the screen. "Finish" will bring you back to your question categories, where you could edit the next question category if needed.

Note: Questions must be edited prior to requesting feedback. If feedback has previously been requested you must first delete the listing showing records, you will then be able to make the required edits.

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Making Feedback Questions Required You can make certain questions sent to showing agents required. Please follow these steps to make a default feedback question required. Login to your...	Settings - Feedback - Questions This section allows you to edit the default feedback questions for ALL listings created in the future. Click on the "Feedback" tab in the account and...	I can only select the Showing Agent questions to ask! This problem only happens to listings that have transferred over from our 1.0 system. In the 1.0 system you were only allowed to send one set of questions, so when the...

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