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Frequently Asked Questions


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How does an Agent cancel their subscription?
If you do not wish to continue with Homefeedback.com you need to contact Homefeedback.com with instructions to cancel before your account bill date. We cannot refund payments
Last Modified - 2008-06-26 - Similar Articles

Do you have materials I can use in a listing presentation?
Yes, we provide a listing presentation (PowerPoint) that you can show to your potential sellers; you are welcome to use it as is or edit it to meet your needs. We also have a
Last Modified - 2008-04-23 - Similar Articles

Can I edit questions on an existing listing?
See below. Scenario Can the questions be edited? I have already requested & received feedback
Last Modified - 2008-03-26 - Similar Articles

I'm having trouble logging into HomeFeedback.com!
Are you having trouble logging in?  HomeFeedback  Users: http://www.homefeedback.com/UI/member/index.php(Please bookmark the page linked above for easy access
Last Modified - 2009-11-30 - Similar Articles

How do agents learn to use www.homefeedback.com?
Our Help & Instructions area has articles with step-by-step instructions that you can either view online or print out to reference as you're navigating the site. To Downlo
Last Modified - 2008-04-23 - Similar Articles

Listings Highlighted in Yellow
Highlighted listings are missing information in required fields.Reasons that you are missing information is due to the fact that you have entered your email address into the s
Last Modified - 2008-01-15 - Similar Articles

Unsubscribe Agents From Emails
To unsubscribe agents from feedback request and all other emails follow these instructions.  -click on the Address Book and search for the agents you would like to unsub
Last Modified - 2008-04-23 - Similar Articles

How often are the feedback requests sent out?
You can select the days between each feedback request mailing whether it's everyday up to every 5 days. To set the interval on individual feedback request emails use the Advan
Last Modified - 2008-04-02 - Similar Articles

Merge Fields for Campaigns and Emails
When creating a campaign, newsletter, or e-card you can now enter in merge fields that allow you to put in your contacts information, your information as a listing agent, your
Last Modified - 2008-01-07 - Similar Articles

Does my seller need an e-mail account?
No, you may enter new showings of a seller's property into the Homefeedback.com system on behalf of your seller. A seller without an e-mail account can review feedback on a
Last Modified - 2008-04-23 - Similar Articles

What is HomeFeedback.com?
www.homefeedback.com is a feedback request service that automates asking your showing agent for feedback. The old method of obtaining property feedback is for you to call the
Last Modified - 2008-01-07 - Similar Articles

Why should I enter open houses into the HomeFeedback?
One compelling reason is to drive your clients back to your site. Another reason is that it's a great way to show your sellers that you are working for them. Collect th
Last Modified - 2008-01-07 - Similar Articles

How will the showing agent know which property my feedback request is for?
The e-mail sent to the buyer's agent requesting feedback will contain the following information: Address of property Property photo Links to Virtual Tour or t
Last Modified - 2009-04-06 - Similar Articles

Who sees the feedback for the property?
Only the seller (or asset manager) and the listing agent can view feedback for their property.
Last Modified - 2009-04-06 - Similar Articles

How much does a membership cost?
Individual accounts cost a flat $19.95/month for up to 100 active listings & no contract; the $97 setup fee is waived for new subscribers with individual agent accounts. I
Last Modified - 2008-01-07 - Similar Articles

What should I do when my listing sells?
When a property sells you can move it over to the Sold folder so you will have it on file for your personal records, just incase it falls out of escrow, or you can even use it
Last Modified - 2008-01-07 - Similar Articles

How much information do I have to enter for each showing?
The following information is required when entering a showing: First Name Last Name Email Address Company Name Tips:If you're reques
Last Modified - 2008-01-07 - Similar Articles

What if a buyer without an agent views my client's property?
When a buyer who is not represented by a real estate agent previews a property, e.g., during an open house, you can simply gather the buyer's first name, last name, and e-ma
Last Modified - 2009-02-13 - Similar Articles

What does "Pending" mean when I view my showings?
If you view the showings entered on a property and it has 'Pending' under Status that means that the feedback request email has been submitted and the system is waiting on a
Last Modified - 2008-01-07 - Similar Articles

How secure is the information entered into the system?
The information can only be viewed by home sellers (or asset managers) and their real estate listing agents (you) by using confidential user names and passwords.Your data is
Last Modified - 2009-04-06 - Similar Articles

Does an agent need to have an e-mail account to use Homefeedback.com?
Yes, the agent will need an e-mail account to take advantage of the Homefeedback.com system. A free e-mail account can be obtained by logging on to www.yahoo.com or www.gmai
Last Modified - 2008-01-07 - Similar Articles

How many feedback requests are sent out?
You can choose to send up to 5 feedback request emails to whoever viewed the property. By default the system will send 3 emails spaced 3 days apart & you are welcome to ch
Last Modified - 2008-01-09 - Similar Articles

What type of computer do I need to use the Homefeedback.com service?
ShowingSuite.com works best on computers that meet the following minimum requirements:   Internet access Pentium 2 class processor or better 650 Mhz
Last Modified - 2009-02-13 - Similar Articles

Do I need to download any software to use the Homefeedback.com service?
No, www.homefeedback.com is a completely web-based service with no files to download on your PC. With HomeFeedback's Triple-Protected System, your information will never be
Last Modified - 2008-01-07 - Similar Articles

Webservice error
If you are seeing "Webservice error" when running your Showing Sync program, this does not mean that the sync program is not working. The webservice error is caused
Last Modified - 2010-01-27 - Similar Articles